Legal notice

Name of company 
Scents by Susanne 

Registered office 
Hornchurch, RM11 1EX

Contact details 
Email: info@scentsbysusanne.com

VAT Status                                                                                                                                                                                                        Not VAT Registered

General Disclaimer

The information provided on this website is for general informational and educational purposes only. While Scents by Susanne strives to ensure accuracy, all products and advice offered are not intended to diagnose, treat, cure, or prevent any medical condition.

Always perform a patch test before using any new product. Discontinue use if irritation occurs. If you are pregnant, nursing, or under medical care, please consult a healthcare professional before using essential-oil-based products. Scents by Susanne shall not be held liable for any damages arising from the use or misuse of our products or website content.

Aromatherapy & Chakra Disclaimer

Statements regarding emotional or energetic wellbeing are based on traditional aromatherapy principles and are not intended as medical advice. Individual results may vary. Our products are intended for relaxation and wellbeing support only.

Cosmetic Product Disclaimer

All Scents by Susanne products are handcrafted in small batches using 100% natural ingredients. Colour, scent, and texture may vary slightly between batches. Our formulations comply with UK Cosmetic Regulation (EC No. 1223/2009) and have been safety-assessed by a qualified chemist.

For external use only. Avoid contact with eyes. Keep out of reach of children and pets. Store in a cool, dry place.

Terms & Conditions

These Terms & Conditions apply to all purchases from Scents by Susanne whether made via our website, social media, or face to face for example at local fairs. By purchasing our products, you agree to the following terms:

1. All prices are listed in GBP and may change without prior notice.
2. Payment is required at the time of order unless otherwise agreed.
3. Delivery times are estimates only; Scents by Susanne is not responsible for delays beyond our control.
4. Customers have a 14-day cooling-off period for online purchases under UK consumer law.
5. Returns will only be accepted for unused and unopened products, for returns please email info@scentsbysusanne.com
6. Liability is limited to the cost of the purchased product.
7. All content, designs, and formulations are the intellectual property of Scents by Susanne.
8. These terms are governed by the laws of England and Wales.